Ciptabase ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal data when you interact with our website and services, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Personal data we collect
- Contact details you provide, such as name, email address, phone number and company, when you reach out to us.
- Communications you send us, including the content of enquiries.
- Technical data such as IP address, browser type and basic usage analytics collected automatically when you visit the website.
2. How we use your data
- To respond to enquiries and provide the services you request.
- To operate, maintain and improve the website.
- To communicate with you about our services where you have asked us to or where permitted by law.
- To meet legal, regulatory and compliance obligations.
3. Local processing
Consistent with our commitment to data sovereignty, we process data locally and avoid unnecessary dependency on foreign servers for core systems. Where processing involves third parties, we take steps to ensure appropriate safeguards are in place.
4. Disclosure of data
We do not sell your personal data. We may disclose it to trusted service providers acting on our behalf, or where required by law, regulation or valid legal process.
5. Data security
We apply reasonable technical and organisational measures, including access controls and audit trails, to protect personal data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
6. Data retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable law.
7. Your rights
Under the PDPA, you have the right to access and correct your personal data, to limit its processing, and to withdraw consent where processing relies on it. To exercise these rights, contact us using the details below.
8. Cookies & analytics
The website may use cookies and similar technologies to support functionality and understand usage. You can control cookies through your browser settings; disabling them may affect some features.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The current version, with its effective date, will always be posted on this page.
10. Contact us
For privacy enquiries or to exercise your rights, contact us at admin@ciptabase.com or ksupra@ciptabase.com, by phone at +60 18-977 0336, or at our office in Cyberjaya, Selangor, Malaysia.